A selection of the questions most frequently asked by our customers, together with the appropiate replies.


If your specific question is not included, please make use of our on-site contact form or send us an e-mail . We will respond quickly and do our very best to help.

What are your charges?

We constantly review our charging structure to ensure that it remains as competitive as possible and always represents excellent value for money. Please call us and one of our friendly staff will be happy to advise you.

What's your pricing policy?

We offer a "NO FIX NO FEE" policy, if we can't find a suitable solution to your probelm then we won't charge you, it's that simple.

Are your telephone lines really open 24/7?

Yes, all calls to PC Callout Limited are free and will be answered by a living and friendly human being, 24 hours a day and 7 days a week. When calling us, every call will be answered and you will never be greeted by a recorded message or call queuing system.

What happens if the engineer is unable to repair my computer?

In this case, our No-Fix-No-Fee * policy means that there will be nothing to pay at all, apart from a small callout fee.

Is there a callout fee to pay?

We don't charge a callout fee.

Do you charge for travelling time?

It all depends where you're located, usually this is a no, ask us for more details.

Are your engineers fully qualified?

Our engineers are fully qualified and highly experienced. They are carefully selected and have all spent many years working in the computer industry.

Which methods of payment do you accept?

We accept payment in cash, by cheque (with guarantee card). A full receipt/invoice will be given.

Is your work guaranteed?

Our work is fully guaranteed. All components are supplied new and are covered by a full twelve months parts and labour warranty. Desktops are covered by a twelve month on-site warranty. Laptops are covered by a 28 day guarantee by ourselves, then they are covered by the appropriate manufacturers guarantee (usually one year). All networking products are covered by a 28 day Waterfall Technology guarantee, and then they are covered by the appropriate manufacturer guarantee (Netgear products are guaranteed for two years).

Can I limit the booking to one hours' work?

Yes, you can choose to limit the booking to one hour and the engineer will do his very best to complete the work within the agreed timescale.

If the repair takes only forty minutes, will I have to pay for a full hour?

Our minimum charging period is one hour. If the repair is completed in less time than this, the engineer will offer to stay for the remaining time to carry out a general PC health check or a virus scan.

Do you repair laptops?

We carry out software related repairs to laptops, however, we do not repair laptop hardware failures. For laptop hardware failures, we recommend that you contact the manufacturer of your machine.

Are you fully insured?

Yes we have full public liability insurance.


If you have any other questions fill in our Contact form on the contact page

send us an email

or just give us a ring on 01942 810404 or 07919 868404


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